My PhoxyCube does not appear in the device list. What can I do?

Please check the following:

• Are all cables connected properly?
• Is the power supply working? The LED on the AC-connector must be on.
• Watch the status LEDs on the device while powering up or connecting: is the LED showing a continuous green light that indicates the device being successfully booted up? The boot process of the device may take around 30-60 seconds. During boot process the status light shines red and a connection is not yet possible.
  If the status LED is constantly off or red, please re-check the cable connections.
• Has the driver of the USB serial cable been installed correctly? If not, the software won't be able to find the respective COM Port of the device.

If the error still occurs, please contact our service team for help.